SHOPPING INFORMATION
Creating an account on De Marca is not mandatory. You can use a guest account to checkout without registering. However, an account gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions, and discounts!
- Go on, what are you waiting for? Make that account!
Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “add to cart” button. This will open up your shopping cart where you may choose to continue shopping or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “place order now”.
After you place your order on the website, you will receive an acknowledgment email from De Marca to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “my orders” in your account dashboard.
Full care is taken to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, you can get in touch with our customer care and we will rectify the issue.
Please refer to our size chart. For further help, please contact our customer care.
PAYMENT INFORMATION
Our stock is constantly updated. If for an item, your desired size is not available in the drop-down menu of a product, it means this size is out of stock. For queries and special requests concerning sizing and/or availability, please call or email our customer care.
As soon as your order is placed, you will be emailed an order confirmation email, which will contain your order id as well. This is what will help you track your order(s). You can also check this id when you sign in to the website. If you’re not a preferred customer, you may email our customer care with the tracking number information to find out the status of your order.
Sometimes, highly popular items may temporarily run out of stock. As our stocks are continuously updated, please keep checking the website regularly to remain abreast of updated stock content. For queries and special requests concerning sizing and/or availability, please call or email our customer care.
Our secure payment services allow for a visa, MasterCard, American Express and even PayPal to be used for payment. All your details and your data will be securely transmitted from end-to-end via SSL encryption. This gateway will be open and active shortly.
All orders will be delivered by our courier service providers within 3-5 working days. If your order has not been delivered in the specified time, please contact our customer care.
Our online store works in tandem with our retail outlets, and the same new products are available everywhere at the same time. So no matter where you shop from, we ensure the best of service for all our valuable customers.
A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies to keep track of the frequency of your visits to our website, the contents of your shopping cart, purchase history and to deliver specific content designed to give you uniquely personalized shopping experience.